Privacy Policy - Geek Space

Foreword

At Geek Space, we are committed to protecting your privacy. This Privacy Policy, along with our Terms and Conditions, explains what personal information we collect, how we use it, and why. We adhere to GDPR and the Data Protection Act, and we will continually update this policy to reflect any changes.

About Geek Space

Geek Space is an e-commerce store specialising in gaming, TV, and movie merchandise. We operate from Bury, in the UK. For any data protection inquiries, please contact Simon Joos at hello@geekspace.co.uk.

Who We Collect Information From

• Individuals who make a purchase
• Individuals who enter their details into our purchase form (even if the purchase fails)
• Individuals who sign up for our newsletter
• Individuals who enter details in any of our forms
• Individuals who leave a review about us or our products

If you consent to our use of cookies, we will also collect information about you when you browse our website. Please refer to our Cookie Policy for more details.

Our Legal Basis for Processing

We collect personal information to operate our business. We only collect the information needed for specific purposes and have an identified legal basis for doing so:

Contract:

• When you make a purchase, we collect and store your personal information to provide the service.
• We collect your card details to process transactions.
• Failure to provide certain information may prevent us from fulfilling contractual obligations, such as delivering goods.

Consent:

• When you sign up for our newsletter, you opt-in to receive communications from us. We collect and store your personal data to contact you about items of interest.
• If you provide personal details in other ways (e.g., competitions, feedback), we may use your details to contact you about similar products and services under the lawful basis of Legitimate Interest.
• You can withdraw your consent at any time.

Legal Obligation:

• We collect personal data to comply with legal requirements, such as data subject requests under the DPA or GDPR.

Data Retention

We retain your information as long as you are a Geek Space customer and as long as legally required thereafter. Financial data is retained according to UK HMRC rules (six years plus the current year). You can request data erasure at any time, but some data must be retained for legal reasons. Once the retention period has passed, your data will be securely disposed of.

Sharing Your Information

We do not sell your personal data to third parties. We share data with:

• Companies that process and deliver purchases (e.g., payment service providers, delivery companies)
• Service providers (e.g., website hosts, marketing partners)
• Credit reference agencies, law enforcement, and fraud prevention agencies

We may share anonymised information and analytics with companies, ensuring it cannot identify you. All data sharing is done securely with safeguards in place.

Data Protection

Only authorized Geek Space staff can access personal information. We have security measures to prevent unauthorized use and accidental loss of data. In case of a suspected data breach, we will notify you as required by law.

Your Rights

You have rights regarding your personal information:

• Right to Rectification: Ensure the accuracy of your data.
• Subject Access Request: Know what personal information we hold about you.
• Right to Erasure: Request data deletion under certain circumstances.
• Right to Restrict Processing: Request limited use of your data.
• Right to Object: Object to data use for marketing, statistics, or non-essential tasks.

Security

Geek Space uses trusted payment partners, Square and PayPal. 

While we strive to protect your data, we cannot guarantee the security of data transmitted online unless you see the padlock icon. We implement appropriate security measures once we receive your information. You are responsible for keeping your order and transaction confirmation details confidential.

Information We Collect and Process

Visiting Our Website:

• We collect your IP address, cookie ID, and browsing data to personalize your experience and improve our services. This data is collected by Google Analytics, GoDaddy, and Square.

Signing Up for Our Newsletter:

• We collect your email address and any other details you provide to send you news and updates. This data is collected by GoDaddy and Square.

Purchasing a Product:

• We collect your name, email, delivery address, billing address, contact number, payment details, and purchase details to process transactions, provide refunds, and ship items. This data is collected by Square, GoDaddy, and your chosen payment processor.

Cookies:

• For detailed information, please view our Cookie Policy.

Contact Details

For questions, concerns, or more information, contact Simon Joos at hello@geekspace.co.uk. 

If you have concerns about our data collection, please raise them with us first. You can also contact the Information Commissioner’s Office:

• Report a concern online
• Call 0303 123 1113
• Write to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF